Privacy Policy

We are LUNA TIDES Productions Ltd (company number: 14728391), operating as Times Two Weddings - a UK-based wedding film team creating cinematic, story-led films.

Our registered address is:

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Unit 1 Engine Room (Bsc2), 

Hood Road, 

Barry, 

Vale of Glamorgan, 

Wales, 

CF62 5QL

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We are the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us at:

Email: contact@lunatidesproductions.com  

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You also have the right to contact the Information Commissioner's Office (ICO) if you have any concerns.

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We are registered with the ICO under registration number ZB612769.

We only collect information that helps us plan, film and deliver your wedding film.

We collect data directly from you when you contact us, submit a form, book our services or otherwise communicate with us, and automatically when you use our website.

• Names (you and your partner)

• Contact details (email, phone)

• Wedding details (venue, timings, preferences)

• Project and enquiry information

• Information submitted through contact forms on our website

• Any additional information you choose to share with us

As part of filming, we may capture:

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• Video and audio recordings

• Photographs (where applicable)

• Speeches, interviews and natural moments

This may include guests and attendees as part of documenting the day.

When you visit our website, we may collect:

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• Device and browser information

• Pages visited

• General location (based on IP address)

This helps us understand how people use our site and improve it.

We use your information to:
 

• Respond to your enquiry and provide quotes

• Plan and deliver your wedding film

• Communicate with you before and after your wedding

• Manage bookings, contracts and payments

• Improve our services and website

• To maintain records of our work and client relationships

• Share relevant updates or marketing (only where you’ve opted in)

• To establish, exercise or defend legal claims
   

We do not sell your personal data to third parties.

Under UK data protection law, we rely on:

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• Contract – to deliver your wedding film

• Legitimate interest – to communicate and run our business effectively

• Consent – for marketing communications and, where applicable, specific uses of footage

• Legal obligation – for accounting and regulatory requirements
   

Where we rely on legitimate interest, we ensure this is balanced against your rights and expectations.

We only share your data where necessary, including with trusted providers such as:

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• Website and hosting providers

• Cloud storage and review platforms

• Payment and accounting providers

• Trusted freelancers involved in your project
   

All third parties are required to handle your data securely and lawfully.

We may share parts of your wedding film for:
 

• Our website

• Social media

• Showreels and promotional content
   

We always approach this respectfully and in line with your expectations.

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We typically rely on legitimate interest to showcase our work. If you’d prefer your film not to be shared publicly, just let us know - otherwise, we may include selected moments in our portfolio. We will always aim to honour reasonable privacy requests.

Weddings are naturally social events, and filming may include guests.
 

We aim to film respectfully and unobtrusively, focusing on natural moments rather than staged content.
 

By attending a wedding that we are filming:

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• Guests may appear in footage

• Footage is used to document the day authentically
   

If any guest has concerns, they are welcome to speak to us on the day or contact us afterwards.

Our website uses cookies and similar technologies to:

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• Ensure the site functions properly

• Understand how visitors use the site

• Improve performance and marketing

We may use third-party tools (such as analytics and social media integrations) which place cookies on your device.

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Where required, we will ask for your consent before placing non-essential cookies, in line with UK law (PECR).

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You can manage your cookie preferences via our cookie banner or your browser settings.

Some tools we use may store or process data outside the UK.

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Where this happens, we ensure appropriate safeguards are in place to protect your information, such as UK-approved data transfer mechanisms.

We retain personal data only as long as necessary:
 

• Wedding and client records: up to 6 years (legal and accounting purposes)

• Enquiries: up to 24 months

• Marketing data: until you opt out
   

We may retain certain footage for portfolio purposes unless agreed otherwise.

We take data security seriously and use measures such as:

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• Secure storage systems

• Controlled access to files

• Password protection and multi-factor authentication

Under UK data protection law, you have the right to:

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• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time
   

If you wish to exercise your rights, please contact: contact@lunatidesproductions.com

We may ask for proof of identity before fulfilling certain requests.
 

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Where licensed music is used in your wedding film, this is sourced via third-party licensing platforms.

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We only share information where necessary to fulfil licensing requirements.

We do not use automated decision-making or profiling that has a significant effect on you.

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for their privacy practices and encourage you to review their policies.

In the unlikely event of a data breach, we will:

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• Investigate and resolve the issue promptly

• Notify affected individuals where required

• Report to the Information Commissioner's Office (ICO) where legally necessary

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

If you have any questions about this policy or how your data is handled, please contact:

LUNA TIDES Productions Ltd / Times Two Weddings

Email: contact@lunatidesproductions.com